Welcome to the TrueMed company website (hereinafter: the “Website” and the “Company“).
TrueMed sees great importance in providing a full, accessible, and equal service to its services and offices for the general public and in particular for people with disabilities. For this purpose, TrueMed operates and invests efforts to adapt and make it accessible to people with disabilities.
As part of this statement, the principles and accessibility actions performed by TrueMed both in its offices and on the Company’s Website will be described.
Arrangements for access to TrueMed offices
The address of the Company’s offices: 16 Benni Gaon Street, Netanya. The offices are located in building A1, 2nd floor. The Company’s offices do not have a reception desk and there is a waiting area.
The Company’s offices are accessible to the disabled, including the existence of disabled parking and direct access from the parking lot to the building. There is also a wide elevator in the building adapted for the disabled. The disabled services are located in building A2, which is adjacent to the building where the Company’s offices are located.
There are no fixed hours for public reception at the Company’s offices, and arrival at the Company’s offices is by prior arrangement only.
Means of contact for the public
The company has a telephone answering service at 09-8780111.
The Company’s telephone answering services are available on Sundays-Thursdays between the hours of 8:00AM – 5:00PM.
You can also contact the Company via fax, at 09-8780333.
The Company can also be contacted by mail, at the address: 10 Benni Gaon, PO Box 8105, Netanya 4250499.
The Company can be contacted via emails, in the topics and addresses below:
To report side effects and quality complaints: [email protected] or call the number
1-800-200-047, which is available 7 days a week, 24 hours a day.
For general inquiries: [email protected]
Accessibility of the Company’s Website
Truemed sees great importance in providing an equal opportunity for people with disabilities to browse the company’s website, be exposed to the full information contained on the Website independently and experience a good and equal surfing experience.
For this purpose, we are working to make the Company’s Website fully accessible in order to facilitate the use of the Website for people with disabilities. In this context, the Company’s Website is accessible in accordance with the provisions of the Equal Rights for Persons with Disabilities Law, 1998, and the Equal Rights for Persons with Disabilities (Accessibility Adjustments to the Service) Regulations, 2013.
The level of accessibility of the Website, the optimal operating environments to which the Website is adapted and the manner of operating the accessibility functions on the Website will be specified below. Also below are details for contacting the Company in case of accessibility issues.
The accessibility adjustments on the Website were made in accordance with the recommendations of the Israeli Standard (T.I. 5568) for Internet content accessibility at AA level and the Web Content Accessibility Guidelines (WCAG) 2.0 document.
The site provides a semantic structure for assistive technologies and support for the common usage pattern for operating with a keyboard using the arrow keys, Enter and Esc to exit menus and windows. The font is resized using the keyboard, for enlarging the font, press the ctrl + keys, for decreasing the font, press the keys ctrl -. On Apple (MAC) computers, for enlarging the font, press the cmd + keys, for decreasing the font, press the Cmd – keys. This can also be done through the accessibility tool (both in computers and in mobiles/tablets) situated on the left side of the screen, by clicking on the buttons: Enlarge text or Decrease text.
To receive the best browsing experience with screen reading software, we recommend using the latest NVDA software.
It is important to note that despite our efforts to make all pages on the site accessible, parts that have not been made accessible properly or have not been made accessible yet, may be discovered. If you encounter a problem regarding accessibility on the Website, we will be happy to receive comments, suggestions for improvement and requests, by contacting the Company by e-mail address [email protected]. In order for us to handle the application in the best way possible, we will appreciate filling up the details as complete as possible: (1) Description of the problem; (2) What action did you try to take; (3) A link to the page you browsed; (4) Browser type and version; (5) Operating system; And (6) the type of assistive technology (if any).
The Company’s website has an accessibility menu, clicking on which displays the accessibility buttons. The software works in the popular browsers: Chrome, Firefox, Safari, Opera, subject to the manufacturer’s terms, when browsing in the accessibility mode is recommended in the Chrome browser.
The accessibility options in the accessibility menu are as follows:
• Screen reader customization – Website customization for assistive technologies such as NVDA, JAWS;
• Website font increase, when there are three different sizes;
• Contrast adjustments – change the contrast of the Website colors;
• Cursor enlargement and color change to either black or white;
• Links highlight on the Website;
• Display of an alternative description for images;
• Declaration of accessibility;
• Keyboard navigation;
• Animation delay mechanism;
• A mechanism that operates a description bubble, which helps to understand the description of the images and more;
• A reading guide that marks a horizontal line to assist in reading;
• Text spacing – switching the font to a legible font;
• Page structures according to: sections, headings and links;
• Tool reset in order to return to the initial design.
The accessibility statement was last updated on 22.11.2021.