1. INTRODUCTION
TrueMed Ltd (“TrueMed”, “we”, “us” or “our”) respects the privacy of its users and clients (“you”), and is committed to protecting your privacy and the personal information that you share with us through the use of our website found at TrueMedtx.com (the “Website” or “Site”).
This Privacy Policy describes our practices regarding the collection, use and disclosure of the information we collect from and relating to you when you use our Website.
This Policy applies well with respect to any electronic communications exchanged between you and the Website or otherwise provided by you to us.
We will not collect or use personal information for purposes other than those described in this Policy, and/or in any other legal instrument in effect between us. You can choose not to submit personal information.
Unless stated otherwise in this Privacy Policy, we will not share, sell, auction off or give away your personal information to any third-party or other organization without first obtaining your prior written consent.
2. HOW AND WHAT DATA WE COLLECT?
| Information you provide us. | You may give us information about you, including personal information, by corresponding with us by phone, e-mail or any other forms. The information you give us may include your name, address, e-mail address, phone number, company name, industry, and other personal information which you may provide us in the context of reporting on Adverse Events, Quality Complaints, Medical Information enquiries and other information related to safety of medicinal products marketed by the Company . |
| Information we collect about you. | When you visit or use our Website or use our services, we may automatically receive and record information from your mobile device and browser, including your cookie information, your country, regional and location, language settings, device model, operating system, mobile carrier and software and hardware attributes. In addition, we may automatically collect and store the following information for statistical purposes (“Log Data”): technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our Websites (including date and time); page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs) and methods used to browse away from the Websites. |
| Information we receive from other sources. | We may receive information about you if you use any other websites we operate or the other services we provide, if any. We are also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, lead generation agencies) and may receive information about you from them. |
information we receive from tracking technologies.  | When you visit or access our Website, we use (and authorize third parties to use) pixels, cookies, events and other technologies. Those allow us to automatically collect information about you, your device, and your online behaviour in order to enhance your navigation in our website, improve our website’ performance, perform analytics and customize your experience. In addition, we may merge data we have with data collected through these tracking technologies and data we may obtain from other sources and, as a result, such data may become personal information. |
3. WHY DO WE COLLECT PERSONAL INFORMATION?
Under the applicable data protection laws, we must have a legal basis to process your personal information. We will usually process the information on an anonymized basis. By using the Website or providing us with your information as mentioned above, your consent to the collection and processing of your personal information.
The data we collect, and process is used for the following purposes:
- Provide our website and services and guarantee their use and improvement.
- Provide updates, technical troubleshooting, understanding, and analysing trends in connection with usage of the Website, and administering the Website.
- Make statistics on your use of the Website.
- Communicate with you, notably when you contact us by any means whatsoever.
- Comply with our legal, regulatory, or other obligations.
4. HOW WE SHARE PERSONAL INFORMATION
We do not sell or disseminate personal information to third parties for marketing purposes without your consent.
However, we share personal information with service providers and third parties for our operational purposes to enable the provisions of our services and with other service providers who provide crucial functions such as: customer support platforms, hosting service providers, analytics partners, security and/or social media services.
We may also share personal information to comply with applicable laws and regulations or to respond to a lawful request for information we receive.
5. DATA RETENTION
We may retain your personal information or other communications with you in order to process your inquiries, respond to your requests and improve our Website and/or services. Such information will be retained our databases, and in compliance with our internal procedures and as permitted by law. Unless instructed otherwise by a user, by default we do not retain identified usage data and we will delete it within a short period of time after receiving it.
6. TRANSFER OF DATA OUTSIDE YOUR TERRITORY
We may store and process information in various locations throughout the globe, such as Israel, US or EU, including through cloud services. The laws in those other countries may provide a lesser degree of data protection than the laws of your own country. You agree to the transfer of your information to such other countries for the purpose of the processing as described in this Policy, including through cloud services.
7. INFORMATION SECURITY
Our security goals are to protect TrueMed information assets from various security threats (whether internal or external, deliberate or accidental) in order to prevent business disruption due to security incidents and ensure confidentiality of information and protection of personal information.
We achieve the abovementioned security goals by maintaining compliance standard and adhering to applicable security laws and regulations; We implement measures to reduce the risks of damage, loss of information and unauthorized access or use of information. These measures do not provide absolute information security. Therefore, it is not guaranteed, and you cannot expect, that the Site will be immune to information security risks.
8. YOUR PRIVACY RIGHTS
Based on your location and applicable laws, you have certain rights in connection with your personal information and the manner by which we handle it. Some of these rights may be subject to certain exceptions or limitations in accordance with applicable law. The following is a non-exhaustive list of certain privacy rights you may exercise: Right to access your information; correcting your information; deleting or restricting access to your personal information.
However, please note that these rights pertain to EU residents, and are not absolute. They may also be subject to our own legitimate interests and regulatory requirements.
9. OUR POLICY TOWARD CHILDREN
The Site and services are not designed for or directed at children under the age of 18 years old (“Minors”). We do not knowingly collect personal information from Minors.
10. CHANGES TO THIS PRIVACY POLICY
This Policy may be amended at any time and from time to time, consistent with the requirements of applicable data protection laws. It is our policy to publish any changes amendments to our Policy at our Website. Changes to this Policy shall become binding and effective when they are published at our Website.
How to contact us?
If you have questions or concerns regarding this Privacy Policy, please contact us at: [email protected]